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Privacy Policy

At Pooja Chemicals ("we," "our," or "us"), we value the trust you place in us. We are committed to protecting the privacy of our institutional clients, partners, and website visitors.

This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our industrial cleaning products.

1. Information We Collect

We collect information to provide seamless B2B service and delivery.

  • Personal Information: Name, Email Address, Phone Number, and Delivery Address.

  • Business Information: Company/Association Name, Facility Type (e.g., Hotel, Apartment), GSTIN, and Billing Address.

  • Transaction Data: Order history, payment details (processed securely via our payment gateway partners; we do not store card details), and invoice records.

  • Technical Data: IP address, browser type, and cookies to improve website performance.

2. How We Use Your Information

We use your data strictly for business purposes:

  • Order Fulfillment: To process payments, generate tax invoices, and deliver products to your facility.

  • Account Management: To verify your business identity and manage your B2B credit/payment terms (if applicable).

  • Customer Support: To respond to your inquiries, quotes, or quality audit requests.

  • Communication: To send order updates, invoices, and occasional offers on bulk supplies (you can opt-out of marketing at any time).

3. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. We only share information with:

  • Logistics Partners: To ensure delivery of your order (e.g., sharing address/phone with our delivery fleet or courier partners).

  • Payment Processors: To facilitate secure transactions (e.g., Razorpay, UPI gateways).

  • Legal Compliance: If required by law or to protect our rights in the event of a dispute or fraud prevention.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

  • Our website is secured using SSL (Secure Socket Layer) encryption.

  • Access to your business data is restricted to authorized personnel (Sales & Logistics teams) only.

5. Cookies

We use standard cookies to remember your preferences (like keeping you logged in or remembering your cart items). You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates to your facility details, GSTIN, or contact information.

  • Deletion: Request the deletion of your account (subject to retention of transaction records for tax/audit purposes).

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: [Insert Email]

  • Phone: [Insert Phone Number]

  • Address: [Insert Manufacturing Unit Address], Bengaluru, Karnataka.