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Refund Policy

At Pooja Chemicals, we take pride in our "Factory-to-Facility" quality control. However, we understand that issues can happen during transit. This policy outlines how we handle returns, refunds, and cancellations for our industrial clients.

1. Cancellation Policy

  • Before Dispatch: You may cancel your order for a full refund at any time before the product has been dispatched from our Bengaluru unit.

  • After Dispatch: Once the delivery vehicle has left our facility, orders cannot be cancelled.

2. Return Eligibility (The "24-Hour Rule")

Due to the chemical nature of our products, we cannot accept returns of opened or used containers for safety reasons.

We ONLY accept returns in the following cases:

  • ✅ Leaking or Damaged Containers: If the drum/can is physically damaged upon arrival.

  • ✅ Incorrect Product: If you received a product different from what you ordered (e.g., received Floor Cleaner instead of Toilet Cleaner).

  • ✅ Manufacturing Defect: If the product quality is visibly compromised (e.g., unusual discoloration or consistency).

We do NOT accept returns for:

  • ❌ Change of Mind: If you ordered the wrong size or variant (please check samples before bulk ordering).

  • ❌ Opened Seals: Any product with a broken safety seal cannot be returned.

3. How to Request a Return

To ensure a smooth process, please follow these steps:

  1. Inspect on Arrival: Please check your delivery immediately while the driver is present (if possible).

  2. Report within 24 Hours: Send a photo of the damaged/incorrect product and your Order ID to [Insert Email] or WhatsApp [Insert Number].

  3. Pickup Arrangement: For Bengaluru orders, our logistics team will arrange a return pickup within 48 hours. For outstation orders, we will guide you on the reverse shipping process.

4. Refund Timeline

Once the returned item reaches our facility and passes a quality check:

  • Approval: We will notify you via email regarding the approval or rejection of your refund.

  • Processing: Approved refunds will be processed to your original method of payment (Credit Card, UPI, or Bank Transfer).

  • Timeframe: Please allow 5-7 business days for the amount to reflect in your bank account.